Shipping policy

Shipping Policy

1. Introduction Welcome to www.motor-visor.com. To ensure a transparent and satisfying shopping experience, we present our shipping policy. Please read the information below carefully.

2. Shipping Costs

  • Shipping Calculation: Shipping cost is calculated based on the weight, package dimensions, and delivery destination. The final amount will be displayed at checkout.
  • Free Shipping: We offer free shipping for orders exceeding a specific amount. Please see our promotions for more details on the free shipping requirements.

3. Delivery Time

  • Processing Time: All orders are processed within 1–2 business days after payment confirmation.
  • Delivery Time: Delivery time varies according to the destination and the selected shipping method. In general, the delivery time for addresses in mainland Portugal is 3–5 business days. For the islands and international shipments, the time may be longer.
  • Delays: Although we strive to meet the estimated delivery times, delays may occasionally occur due to factors beyond our control, such as adverse weather conditions, strikes, or other unforeseen circumstances.

4. Order Tracking

  • Tracking Number: After your order has been shipped, you will receive an email with the tracking number and a link to follow the delivery status.
  • Tracking: You can track your order through the website of the carrier indicated in the shipping confirmation email.

5. Returns and Return Shipping

  • Accepted Returns: We accept returns within 14 days from the date of receipt of the product.
  • Return Shipping: The customer is responsible for the return shipping costs. We recommend using a trackable shipping service to ensure the safe delivery of the returned product.
  • Return Process: To initiate a return, please contact us by email at info@motor-visor.com with your order number and the reason for the return. You will receive detailed instructions on how to proceed with the return.

6. Exceptions

  • Incomplete or Incorrect Addresses: We are not responsible for delays or non-delivery due to incomplete or incorrect addresses provided by the customer.
  • Refused Deliveries: If an order is returned to our warehouse due to a delivery refusal by the recipient, we will contact you to resolve the situation. Additional reshipping costs may apply.

7. Contact If you have any questions or concerns about our shipping policy, please contact us by email at info@motor-visor.com or by phone at +351 91 500 60 80.

We appreciate your understanding and cooperation. We are committed to offering you the best possible shopping experience at www.motor-visor.com.