Refund policy
Return and Refund Policy
1. Introduction
At www.motor-visor.com, your satisfaction is our priority. If for any reason you are not satisfied with your purchase, we accept returns and process refunds in accordance with the terms below.
2. Conditions for Returns
- Return Period: We accept returns within 14 days from the date of receipt of the product.
- Product Condition: The product must be in new, unused condition, with all tags attached and in its original packaging.
3. Return Process
To initiate a return, follow the steps below:
- Contact us: Send an email to info@motor-visor.com with your order number and the reason for the return.
- Await Approval: You will receive a confirmation email with detailed instructions on how to proceed with the return.
- Ship the Product: Send the product to the address provided in the confirmation email. The customer is responsible for the return shipping costs.
4. Return Costs
- The customer is responsible for the return shipping. We recommend using a trackable shipping service to ensure the product is delivered to us safely.
5. Refund
Once the returned product has been received and inspected, we will notify you by email of the approval or rejection of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original payment method within a certain number of days.
6. Exceptions
- Personalized or made-to-order products are not eligible for return.
- Items on sale or clearance may not be eligible for a full refund. Please refer to the product description for further details.
7. Contact
If you have any questions about our return and refund policy, please contact us by email at info@motor-visor.com or by phone at +351 91 500 60 80.
We appreciate your understanding and cooperation. We are here to ensure that your shopping experience at www.motor-visor.com is always a positive one.
